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NetSuite
The #1 Cloud Business Management Software Suite. Join the more than 20.000 organizations running on NetSuite
ERP
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CRM
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SuiteCommerce
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NetSuite OneWorld
Effortlessly Take Your Business Global with NetSuite OneWorld
Global business management software suite for ERP, CRM and ecommerce
Seamlessly handles multiple currencies, taxation rules and reporting requirements across geographies and subsidiaries, providing real-time global business management and financial consolidation in a unified, cloud-based system.
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NetSuite SuiteCommerce
The #1 Cloud Business Management Software Suite
End-to-end ecommerce platform
B2C Commerce
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B2B Commerce
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Order Management
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NetSuite OpenAir
Streamline Services Operations and Gain Complete Visibility and Control of your Project-Based Business with NetSuite OpenAir
The leader in cloud professional services automation
NetSuite OpenAir supports your entire services organization with real-time visibility and anytime, anywhere access to the tools and information you need. OpenAir can help optimize your business and your bottom line. Decrease non-billable bench time, improve project management, automate your billing and invoicing process, and optimize revenue and profitability reporting.
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NetSuite TribeHR
Transform Your HR Department and Enable Your Organization to Execute on its Strategy with NetSuite TribeHR
NetSuite TribeHR combines the rich, traditional HCM capabilities needed to manage growing organizations with an engaging, social interface that encourages employee involvement and collaboration. NetSuite TribeHR's system of record for employee activity, together with NetSuite's single system of record for core operational business data, gives organizations a modern platform to run the core aspects of their business – all with the scalability, flexibility and agility of the cloud.
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B2C Commerce
The explosion of Internet-enabled devices means your products are never more than a click away from shoppers, wherever they are. Consumers expect an optimised experience from any digital touchpoint at any time. SuiteCommerce enables you to create a great online shopping experience and deliver it across any site, any device and any geographic location without any limitations.
Engaging Shopping Experiences
Provide uniquely branded, highly personalised and engaging shopping experiences that will improve conversion and grow your organisation with capabilities such as dynamic product imaging, zooms, alternate images, quick views, product comparisons and more.
- Grow your online community, cultivate brand evangelists and improve SEO with ratings and reviews
- Display real-time inventory data on your site, including how many products are available online or in a particular store
- Increase user engagement by enabling shoppers to share on popular social networks
Make Products Easier to Find
The first step in creating an effective search merchandising strategy is connecting shoppers to products. Powerful Solar site-search, combined with robust, guided navigation capabilities, ensures customers find the products that they are looking for quickly and easily.
- Guide shoppers to the products they want with multi-faceted navigation with selection check boxes, price sliders, colour swatches and more
- Promote products in search results based on search keywords and phrases, or leverage product attributes such as top sellers, top rated and new arrivals
- Customise search criteria settings using exact, starts with, partial or fuzzy matches to optimise results
Personalised Marketing and Promotions
Efficiently manage promotions across multiple channels. Promotional URLs, coupons and cross-selling are just a few of the tools you can leverage to maximise the effectiveness of your online marketing programs.
- Run multiple types of marketing campaigns—email, paid search, affiliate or direct mail—and automatically track their lifetime revenue and profitability
- Know who abandoned a shopping cart and its contents, then follow up with a personalised email, perhaps with a coupon for the items previously abandoned
- Dynamically segment customers to provide personalised merchandising and promotions based on unique behaviour, demographics, purchases and more
Mobile
Using responsive design principles, your site automatically adjusts screen sizes and capabilities to different devices—computers, mobile phones and tablets.
- Ensure your brand experience is consistent across every consumer interaction
- Create content once and have it automatically adapt to the format of any device
Real-Time Customer Service
Offer shoppers a password-protected, self-service customer centre to manage all aspects of their shopping experience. Easily manage multiple addresses, including user-defined default shipping and billing addresses for faster checkout.
- Get complete access to the order history and details of every order
- Manage and securely store multiple credit cards
- View order status and track packages
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B2B Commerce
SuiteCommerce provides B2B businesses the robust capabilities expected of an enterprise-class B2B ecommerce platform, including the ability to provide the same easy and information-rich shopping experience as a B2C website. With SuiteCommerce, ecommerce is seamlessly integrated with your back-end operational systems, including order management, ERP/financials and CRM. Support web stores, in-house sales, distributors, manufacturers, brick-and-mortar stores and channel partners all from a single cloud platform. NetSuite’s B2B ecommerce solution will enable your organisation to go after new revenue opportunities, attract and service new customers and transform a slow-growth offline business into a high-growth multichannel enterprise.
Engaging Shopping Experiences
Provide uniquely branded, highly personalised and engaging B2C-like shopping experiences that will increase conversion and grow your business with capabilities such as dynamic product imaging, zooms, alternate images, quick views, product comparisons and more.
- Grow your online community, cultivate brand evangelists and improve SEO with ratings and reviews
- Display real-time inventory data on your site
- Increase user engagement by enabling shoppers to share on popular social networks
Optimised Buying & Selling
Provide the tools required for buying efficiency, including routine, repeat and bulk ordering capabilities. Marry the supply side with the buy side through integration with vendors, distributors, and manufacturing entities, all within one single system. Online orders automatically convert to invoices with workflow management of approval, fulfilment and billing.
- Provide customers their own negotiated prices, terms and credit limits
- Offer B2B payment methods such as invoice billing, credit limits and ACH processing
- Support organisational requirements such as multiple roles, delegated user administration and organisation-specific workflows
- Link your product catalogues directly to your customers’ e-procurement system with punch-out capabilities (via third-party connectors)
Mobile
Having a solid B2B mobile strategy is crucial to your ongoing commerce success. Using responsive design principles, your site automatically adjusts screen sizes and capabilities to different devices – computers, mobile phones and tablets.
- Better enable field sales teams with the use of mobile devices
- Create content only once and have it automatically adapt to the format of any device
Password-Protected Content
Password protect all or a portion of the site to limit access to authorised customers and partners.
- Create customer-specific catalogues
- Restrict who can view content and pricing on your site
Real-Time Customer Service
Provide your customers with a password-protected, self-service customer centre to manage all aspects of their business with you. They’ll be able to access their order history and details of every sales order, view order status, track shipments, reorder, and update shipping and payment information with a robust B2B ecommerce platform.
- Review and approve quotes
- Request returns and refunds
- Pay outstanding invoices
Contact us to learn more about the B2B Commerce.
Order Management
In today’s commerce environment, order fulfilment excellence differentiates your organisation, creating loyal customers who buy more and become brand advocates. NetSuite Order Management offers the capabilities to meet and exceed growing customer expectations for omnichannel fulfilment while increasing profitability and allowing you to effectively scale your organisation. As a native piece of the SuiteCommerce platform, NetSuite Order Management easily combines your commerce system with order management and ERP/financials. It delivers the best omnichannel customer experience – enabling shoppers to buy anywhere, fulfil anywhere and return anywhere.
Key Benefits
- Deliver consistent, efficient order management across multiple channels and fulfilment types throughout the order lifecycle
- Grow revenue and customer lifetime value with cross-channel inventory and order management, flexible order fulfilment options and ongoing/auto-ship programs
- Increase profitability by managing inventory and orders more effectively with global inventory real-time visibility and configurable, automated distributed order management processes
- Ensure seamless cross-channel interactions with a 360 degree view of customer profiles and orders, and total visibility to inventory availability across all channels
- Empower employees to assist customers across all touch points with employee user experiences designed for omnichannel customer engagement
- Decrease costs to integrate, maintain and change your order management processes with an end-to-end SaaS suite that is designed to work together
Omnichannel Excellence
NetSuite Order Management delivers one source of truth across multiple channels for inventory, pricing, order, payment and returns processes. Whether you’re using NetSuite’s ecommerce, customer service and POS user experiences—or integrating another channel experience using NetSuite API—customers and employees will get consistent answers and a seamless experience regardless of the channel.
Flexible, Flawless Fulfilment
Customers expect the ability to buy, fulfil or return anywhere. NetSuite lets you profitably execute on various fulfilment options, such as direct ship from warehouse, store fulfilment, drop ship and continuity/subscription programs. Omnichannel inventory visibility, distributed order orchestration, and order lifecycle dashboards and monitoring allow you to deliver the perfect order every time.
Secure, Integrated, Certified
Deploying and maintaining an on-premise order management system can be a time consuming and expensive process. . NetSuite’s SaaS order management solution gets you up and running quickly and smoothly. Leverage NetSuite’s order management processes as a jump-start or extend them to meet your individual requirements. Use other parts of the suite to reduce integration costs, or utilise NetSuite’s APIs to integrate with third-party systems. NetSuite offers integrations to payment gateways and shipping providers and is PCI certified. Plus, NetSuite manages the operations and upgrades of your order management system.
Business Intelligence
Better manage your organisation with exception management and insightful analytics that show you where you’re doing well, what you need to pay attention to and where potential areas for improvement may reside. With exception queues, dashboards and reports, you have the tools you need to monitor and scale your fulfilment operations. Key Performance Indicators (KPIs) help measure metrics across all channels, such as inventory turns, sell-through percentage, days of supply, stock-to-sales ratio and gross margin return on investment.
Contact us to learn more about the Order Management.